Last updated: July 2026
This policy explains how cancellations, rescheduling, and refunds are handled for bookings made with Kairos Logistics.
Cancelling a Booking
- You may cancel your booking by contacting us via phone or WhatsApp as early as possible.
- Cancellations made well ahead of the scheduled move date are generally not subject to any charge.
- Cancellations made shortly before the scheduled move (e.g. within 24 hours), after materials have been arranged or a crew has been allocated, may be subject to a partial charge to cover costs already incurred. We will always inform you of any applicable charge before confirming your cancellation.
Rescheduling
If you need to move your booking to a different date, let us know as early as possible. We will do our best to accommodate the new date at no extra cost, subject to crew and vehicle availability.
Refunds
- If you have paid an advance and cancel within a reasonable window before the move date, the advance is refundable, minus any costs already incurred on your behalf (such as packing materials purchased specifically for your move).
- If a service could not be completed due to an error on our part, you are entitled to a full refund for the affected portion of the service.
- Refunds, when applicable, are processed within a reasonable number of business days back to the original mode of payment.
Damage or Loss During the Move
If any item is damaged or lost during a move carried out by our team, please report it to us as soon as possible, ideally on the day of delivery. We will review the matter and work with you on an appropriate resolution as agreed at the time of booking.
Questions About This Policy
If you have questions about a specific booking, cancellation, or refund, please contact us directly rather than relying solely on this general policy page, so we can look into your specific situation:
- kairoslogistics.official@gmail.com
- +91 99857 70009